ISO 9001: Quality Management Systems - Induction Course

An e-learning course providing employees with an understanding of the ISO 9001 Management System.

ISO 9001 is a globally recognized standard for quality management. It helps organizations improve performance, meet customer expectations, and demonstrate a commitment to quality by defining how to establish, implement, maintain, and continually improve a Quality Management System (QMS).

This one-hour course provides employees with an understanding of the ISO 9001 Management System, its impact on product/service quality, customer satisfaction, and overall business performance. Employees will also gain an awareness of the importance of complying with the ISO 9001 requirements and their role in the enhancement of your organization’s performance and reputation.

Understanding the role of a QMS and the part each employee plays in its success is crucial for maintaining ISO 9001 certification and enabling an organization to consistently deliver high-quality outcomes.

Objective:

Upon successful completion of the course, participants will gain:

  • An awareness of the importance of quality management within the organization and its impact on product/service quality, customer satisfaction, and overall business performance;
  • A basic understanding of the ISO 9001 quality management system, including its purpose, principles, and key requirements;
  • Recognition of the significance of complying with management system requirements.

Audience:

This course is suitable for:

  • All Employees: This eLearning course is tailored for all employees within the organization, providing essential knowledge about the ISO 9001 management system and highlighting each individual's role in maintaining compliance with the standard.
  • New Hires: Particularly advantageous for new hires, offering a concise introduction to ISO standards and ISO 9001 quality management practices, ensuring they are well-equipped from the outset.
  • Managers and Supervisors: Including managers and supervisors who have a pivotal role in the implementation and ongoing maintenance of ISO 9001 management practices within their respective teams.

 

To find out which training courses we offer in your country, click on "Find a local course", select your country and navigate to Quality & performance; or Contact us if you are interested or want to know more on in-house courses.

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